During our inspection we visited Northgate and Southgate wards that provided care and treatment to adults of working age. This inspection report does not include information about Abbeygate ward, a service for older people. We spoke with people using the service who told us that they were happy with the way they were looked after. They said that staff were respectful and caring.

Most people said that they felt well informed about the service. One person who had just been admitted to the ward told us, “I have had a welcome pack, and a copy of tomorrow’s menu.” Another person told us that “The share and social meetings are good. You get to say what you think about the place and how things are run.”

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We examined a sample of the records kept about people’s assessment, care and treatment and found that whilst they were of good quality, they were not always accurate or fit for purpose. This placed people at risk of receiving unsafe or inappropriate care and treatment.

Arrangements to ensure the continuity of people’s care and treatment were effective. However, there were not always enough qualified, skilled and experienced staff to meet people’s needs.

People could choose from menus that offered varied and nutritious meals. Those who required support to eat and drink healthily received it.