During our visit, we spoke with the provider, four dental nurses, a dentist and a receptionist. Following our visit, we spoke with three people who used the service by telephone to seek their views about the service provided. One person told us, “The dentist makes me feel relaxed, discusses all my treatment with me and answers any question I have, very good practice’’. Another person told us, “I would highly recommend this practice, staff are friendly, the premises are clean and the dentist ensures that you are happy with the treatment you have’’.

The provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.

Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.

There were systems in place to monitor how the practice was run to ensure people received a quality service. This meant people were asked their views about the service so the provider could improve the service if required.