When we inspected Watton Place Dental Surgery on 16 October 2013 we found that people were provided with information about their treatment and they were asked for their consent. One person we spoke with said, “The dentist explained the procedure and then I signed the consent form.”

People's needs were assessed and their treatment was planned and delivered in accordance with those needs. People's assessments included an assessment of their general health as well as their dental health. One person said, “I think the dentist is very good at making you feel at ease. I have some problems with my sinuses and I had lots of questions about what the effect of the treatment might be. The dentist answered everything.”

The practice had arrangements in place to deal with foreseeable emergencies. Emergency oxygen and medication were checked monthly and were within their expiry dates.

The practice operated a decontamination process that was in accordance with Department of Health instructions on decontamination.

Staff received appropriate training relevant to their role and maintained their professional registration through continuing professional development. Staff were also supported through appraisals and by regular staff meetings.

The provider regularly assessed and monitored the quality of service by carrying out a range of audits. These included a record card audit and an infection control audit. Every person using the service was asked for their feedback by way a patient satisfaction questionnaire.