Watton Place Clinic in Watton-at-Stone, Hertford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 23rd August 2016
Watton Place Clinic is managed by Watton Place Clinic.
Contact Details:
Address:
Watton Place Clinic 60 High Street Watton-at-Stone Hertford SG14 3SY United Kingdom
Telephone:
01920830232
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-08-23
Last Published
2016-08-23
Local Authority:
Hertfordshire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Watton Place Clinic on 15 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice held regular staff and clinical meetings where learning was shared from significant events and complaints.
They worked well with the multidisciplinary team to plan and implement care for their patients.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice was in an old 15th century building but the facilities were well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, upon which it acted.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Implement a system to monitor the use of blank prescription forms.
Develop systems to identify and support more carers in their patient population.
Review the national GP patient survey results and identify areas of improvement.
The practice should consider national guidance on the availability of emergency equipment and risk assess what is needed at their practice
Ensure there are regular checks of the new oxygen and defibrillator to ensure it is fit for use and ensure all staff are trained to use it.
Ensure the patient participation group (PPG) is developed.
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