The inspection visit was carried out by one Inspector and lasted for three hours. During the visit we (i.e. CQC) talked with four people who were attending for treatment, and with six staff including the principal dentist, who is also the registered provider for the service. He was available throughout the inspection visit.

People attending for treatment made positive comments about the practice, including the following remarks:

“It is always a very good service here. I usually see the same dentist, and he always gives me clear information about what needs doing.”

“I have come in today because I developed toothache yesterday. I have never been here before, but I am glad they have fitted me in so quickly. The dentist saw me within five minutes of arriving today, and I am going to have some treatment when they call me back in from the waiting-room.”

“I have come here as I was not happy with my previous dentist. They seem very helpful, and I am pleased I have come here.”

We also viewed some recent questionnaire responses which included:

“I am very happy with the service by all the staff – a job well done!”

“The staff are very friendly, and the procedures were explained to me.”