We spoke with children using the service on the day of our inspection. All of the children were accompanied by family members or guardians who we also spoke with. People said that the dentist and other staff provided very good explanations and advice about their care. People said they felt the treatment rooms were very clean. They told us they felt the dental staff team were professional and capable and they had never needed to complain about the service. One person said: "The service is very friendly and efficient." Another person said: "I've been impressed with this service throughout coming here."

During our inspection, we saw that lots of general and treatment specific information was available for people using the service. We found each person's chronology of treatment had been well documented. We found that each person had their medical history and any risk factors specific to them reviewed and recorded. We saw that arrangements were in place to deal with foreseeable emergencies, including the provision of items for use in an emergency.

We found that staff were appropriately qualified and registered and receiving professional development relevant to their roles. We saw the environment appeared very clean and found the service had effective systems in place to reduce the risk and spread of infection.

We found the service had an effective complaints system in place. Comments and complaints people made were responded to appropriately.