We spoke with four people who visited the practice on the day of the inspection. They all said that they had been referred by their dentists to have dental braces fitted. They were complimentary of the service and the staff. One person said, "The staff are very welcoming. I am very impressed with the work they have done. They are extremely helpful and efficient.” Another person said," The dentists discuss my treatment plan with me. I was given information about the services. I do not have to wait long to see the dentist. I am happy with the treatment and I have no complaints.”

We found that the provider was meeting the standards we had inspected. People had been provided with information about the service. People's privacy and dignity had been respected. People had been involved in the decisions about their treatment. There were systems and procedures in place to control the spread of infection. We noted that the staff had been provided with relevant training for the work they performed. There were systems in place for assessing and monitoring the quality of service.

Watford Orthodontic Centre did not have access for people with mobility problems or wheelchair users. This had been reflected in their information leaflet. However, the provider said that they would refer them to another practice.