Waterloo Manor Independent Hospital, Garforth, Leeds.Waterloo Manor Independent Hospital in Garforth, Leeds is a Hospitals - Mental health/capacity, Long-term condition and Rehabilitation (illness/injury) specialising in the provision of services relating to assessment or medical treatment for persons detained under the 1983 act, caring for adults under 65 yrs, caring for people whose rights are restricted under the mental health act, diagnostic and screening procedures, mental health conditions, physical disabilities, substance misuse problems and treatment of disease, disorder or injury. The last inspection date here was 15th June 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
1st March 2017 - During an inspection to make sure that the improvements required had been made
![]() We rated Waterloo Manor Independent Hospital as requires improvement overall because:
At this inspection, we found areas of concern in the safe and well-led domains.
However,
23rd October 2012 - During a routine inspection
![]() We spoke with three patients who told us they knew about the care and support that was planned for them and said they were consulted about this. They also told us they attended meetings to review their care plan and progress and were given the opportunity to share their own views about this. Patients told us they were kept informed about the planned changes for the future service delivery at Waterloo Manor. One patient said; “I like it a lot here. I get chance to go out and can now use public transport. Staff listen and generally care about your mental heath. Staff are very friendly and approachable and we have a laugh. I have not found this in other places where I have been.” Another patient said; “Staff are very helpful, especially the manager.” Another patient told us the food was “fantastic” and they had the opportunity to have takeaway meals each week. Patients were able to explain why they were taking certain medications and said that the medical team had explained to them about the possible side-effects from the medication prescribed and had sought their consent about taking the treatment. Each patient spoken with said that there had never been any shortfalls in staffing levels that had resulted in cancellation of their section 17 leave. Patients spoken with told us they felt able to make comments or complaints and believed they would be listened to and their concerns acted on, without the fear that they would be discriminated against for making a complaint. One patient told us, “I think it is alright here. I am relaxed and know if I have any concerns I can go to the staff.
1st November 2011 - During a routine inspection
![]() Patients told us that staff explain and discuss their care with them. A patient explained how they had been involved in discussion about staff interventions they preferred to be used if their behaviour put themselves or others at risk. One patient said, “We are asked for our opinions and views and have a say in how the hospital can be improved.” Another patient explained their involvement with independent advocacy services. All of the patients in Waterloo Manor are detained under the Mental Health Act 1983. Patients spoken with told us that staff had fully explained their rights in relation to their detention. Both patients we spoke with were complimentary about the care they receive. One patient told us “The staff are excellent.” Another patient said that staff are ‘helpful.’ One patient told us “I was very unwell when I came here and without the staff I do not think I would be here today.” Patients told us that they feel safe at Waterloo Manor and had confidence that any concerns would be properly dealt with. One patient said, “I raised a concern in the past and was satisfied with the outcome from this.” Patients provided mixed comments about staffing levels. One patient said that staff could be accessed at all times. However, another patient said that there can sometimes be problems in the early evening. One patient said, “Quite like it living here. The staff are friendly and have always got time for you.” Another patient explained that she was doing recovery work which would prepare her to live back into the community. A patient told us that she was writing her own report detailing how she was progressing. She was receiving staff support to help with this, and the report was to be presented to people attending her imminent MDT review. During our visit we spoke with staff about the training they had done and looked at some training records. All staff have completed mandatory training such as fire safety, first aid, infection control and safeguarding patients from abuse. Staff had also undertaken more specific training about resuscitation, the mental health act and managing violence and aggression. A member of staff told us “The training is very good.” A training matrix is used to record when staff have completed training and when updates are needed so that staff are kept up to date with good practices. Permanent members of staff have regular supervision that is recorded. However, there is currently no supervision system in place for non-permanent staff such as those who work as bank staff. Patients told us that they are asked for their views and opinions about how the hospital is run and complete information about this.
1st January 1970 - During a routine inspection
![]() We rated Waterloo Manor Independent Hospital as good because:
However,
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