We contacted the dentist prior to our inspection. This was to be sure that we had opportunities to speak with staff and dentists on the day we inspected.

We found that people were provided with information about their care and treatment options. One person who used the service said, “My dentist always tells me what needs to be done and tells me treatment is available.”

Dental records showed the checks completed and any agreed treatment plan.

We found that the decontamination of instruments used for dental treatment was appropriate to reduce the risk of cross infection.

The premises consisted of three surgeries, a reception area, waiting room and toilet. The provider had made arrangements to ensure that people with mobility difficulties could access the practice and receive treatment in the ground floor surgery.

Dental nurses were employed at the practice and records showed that they were provided with opportunities for continued performance development to ensure they had the necessary skills to undertake their role. Regular staff meetings and appraisal of staff was carried out. Staff we spoke with said they were well supported by the provider.

Appropriate arrangements were in place for monitoring and improving the quality of the service provided. The practice’s complaints procedure was displayed in the waiting room and told people how to share their concerns.