Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of this service on 1 October 2014.

We have rated the practice as good overall.

The practice was centred on good patient care. Patients told us they could get an appointment when needed and had sufficient time to discuss their health concerns with the GP.

Our key findings were as follows:

• The practice involved community services so patients could see the right person for their medical condition.
• Patients rated the practice above the regional average for ability to get an appointment to see or speak to someone, their confidence with nursing staff and being given enough time for their nurse appointments.
• GPs and nurses received appropriate training and professional development supervision and training.
•  The practice regularly assessed and monitored the quality of its services and actions were taken to improve them when necessary.
• Patients were treated with respect, kindness and dignity and the practice was able to respond to any patient emergencies.

However, there was also an area of practice where the provider needs to make improvements.

Importantly, the provider should:

• Ensure medical emergency medicines are available and fit for purpose (within use by date).

 Professor Steve Field (CBE FRCP FFPH FRCGP)  

Chief Inspector of General Practice