During our inspection of Warilda Dental on 21 February 2013 we found that the provider did not have accurate records in respect of each of the people who used the service. We identified shortfalls in people’s care and treatment records.

During this inspection on 19 June 2013 we found that improvements had been made and the missing information was now in people’s records. One person we spoke with told us that it was always made very clear to them about the treatment options, including different costs, that were available to them. They said they were always asked to sign the form to show that they understood the chosen treatment and that they agreed the cost. People were asked, each time they started treatment, to check their medical record and sign that it was correct.

People told us that they were happy with the service provided and that their dignity was maintained and their privacy protected. They were encouraged to ask questions and felt staff had the time to answer their questions. People reported that staff were good at discussing all their treatment options with them. One person told us, “I’ve been coming here for over 20 years, the dentist I see is very calm and patient and always explains things to me”. Another person told us, “all staff are really friendly, the different treatment options are discussed, with me but we never really talk about cost because the prices are so reasonable that its not an issue”.

Overall we found that the provider was operating effective systems that ensured patients received appropriate care and treatment in an environment which was clean. We found that services were provided by staff who were appropriately supported in relation to their responsibilities. We found some concerns with regards to the evidence recorded in patient files as well as some other minor issues which were discussed with the provider.