When we visited this service on 12 July 2013 we found records of people who used the service were not stored securely. We asked the provider to make improvements. We went back on this visit to check whether improvements had been made.

The practice employs three dentists, three dental nurses and an administrator. Two practice managers oversee this practice and a small number of other practices within the West Yorkshire area.

During this visit we spoke with a dental nurse, the practice administrator and both practice managers. Due to the focussed nature of this inspection we did not, on this occasion, speak with people who used the service.

Staff told us they had recently received training in secure storage of records and confidentiality.

Staff told us records were kept in secure filing cabinets in a locked office. We saw the office door contained a lock and was closed to prevent unauthorised entry.

One of the practice managers told us secure data storage had been addressed at a recent staff meeting.

When we visited the location in November 2012 we found that the provider had not taken steps to provide care in an environment that is suitably designed and adequately maintained. When we returned to the location we saw that improvements had been made to the environment. We also found documents which contained people's personal information was not stored securely.

We brought forward the planned inspection of the service as we had received information that concerned us about the quality of services provided at the practice.

We were able to speak with 10 people, who told us that they were very satisfied with the service. The majority of the people who we spoke with had been attending the practice between five and 15 years. Their comments included; “I am provided with all of the information to make informed choices about my care and treatment”. “I am very satisfied with the treatment received from my dentist”. Two people commented that they were provided with emergency appointments within 24 hours of contacting the practice.

During the course of our inspection, we identified concerns in relation to the safety of the environment, security and safekeeping of patient’s records and a lack of information at the practice on the quality of services provided. Therefore, Outcomes 10 Safety and suitability of premises and Outcome 21 Records were also included for review at this inspection.