We spoke with five people who attended the dental practice during our visit. People told us they were happy with the practice and felt they were treated with respect and dignity by the dentists and staff at the practice.

People made positive comments about staff and indicated that they felt safe and well cared for. One person told us, “It is a good standard of treatment. I am happy to recommend this practice”. Another person remarked, “I am very happy to be treated here”. One person told us they were unsure about their position as regards payment for treatment due to their circumstances and was reassured by the dentist that this would be looked at again with a view to reassuring the person of their position.

We looked at three sets of patient records and observed that these included a medical history. The records were regularly updated to ensure they accurately reflected treatment discussions and choices. We also observed a period of treatment and saw the dentist took time to discuss different treatment options with the person and provided sufficient time for the person to make an informed decision about their treatment.

The premises were clean and well maintained. There were arrangements for infection control checks and daily cleaning tasks. Staff were knowledgeable regarding infection control and decontamination procedures. There was documented evidence that equipment used had been maintained and inspected by specialist contractors.

There were sufficient numbers of suitably qualified, skilled and experienced staff employed at the practice.