We spoke with four people who used the service and they told us that the staff were professional and courteous and always willing to be flexible, particularly in changing appointments. One person said "they have been very accommodating". People told us that they were asked for their consent prior to treatment and were kept informed and involved in their dental care treatments. One person described how the dentist drew diagrams and gave thorough explanations. Someone else said "it's always very clean and staff are professional and welcoming". People felt that staff addressed them in a respectful manner and were properly trained in their roles.

We looked at records and found that treatment plans and consent were recorded and the premises were clean and well maintained. The dental treatment room and adjacent preparation room were clean, organised and effectively stocked. We checked service history records and looked at how medication was stored and found that these were being regularly monitored.

Staff were aware of the child protection issues and how to report concerns related to child protection issues. Staff were less informed however, about the protection of vulnerable adults, but had access to resources about this.

The service had changed since it first registered with the Care Quality Commission and we checked our records and systems and could not find information or any evidence relating to these changes. The Commission had not been notified of the changes.