The inspection took place on 6 February 2018. We gave the registered manager two working days’ notice as the location provided a service to people in their own homes and we needed to confirm the registered manager would be available when we inspected.

Voyage (DCA) Isleworth is a domiciliary care agency. It provides personal care to people living in their own houses in the community. The service is also a resource centre offering support to people with learning disabilities. The Care Quality Commission does not regulate this part of the service. The service was established to provide additional personal care for some of the people who used the resource centre when they were at home. At the time of the inspection one person with a learning disability and physical disabilities was receiving support in their own home.

The service was managed by Voyage 1 Limited, an organisation providing care and support in care homes, supported living services, resources centres and domiciliary care services across the United Kingdom.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection on 2 February 2016 we rated the service Good.

At this inspection on the 6 February 2018 we found the service remained Good.

The person using the service was not able to tell us about their experiences of using the service but their representative told us they were happy. They explained that the staff were kind, caring and responsive. Communication between the staff and person using the service was good and the person's representative was able to discuss changes, concerns and provide positive feedback to the registered manager, who responded and acted on this.

The staff were well supported and had the training and information they needed. There were systems for recruiting staff to make sure they were suitable.

The person's care had been planned in a way which met their needs. This plan was being regularly reviewed and had been updated to reflect changes in their needs. There was clear information about how they should be supported and how staff should monitor their health and wellbeing.

The provider had effective systems to monitor the quality of the service, make improvements and mitigate risks.

The inspection took place on 2 February 2016 and was announced. We gave the provider 48 hours’ notice because the service is a domiciliary care agency and we wanted to make sure someone would be available to speak with.

This was the first inspection of the service which was registered in August 2014.

Voyage (DCA) Isleworth is an outreach service providing personal care and support to people who have a learning disability in their own homes. At the time of the inspection two people were using the service. The manager and staff also worked at a resource centre for people who have a learning disability at the same address. The service was managed by Voyage 1 Limited, an organisation providing care and support for people with learning disabilities, autism and brain injuries throughout the United Kingdom.

There was a manager in post, who had started work at the service in December 2015. He was in the process of applying to be registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The relatives of people who used the service were happy with this service. People’s needs were met. Relatives and other important representatives were involved in planning the care for people. The people using the service did not have the capacity to consent to their own care or be involved in planning this. The provider had worked with others to make decisions in their best interests. The care was person centred and reflected their individual needs and preferences.

The staff felt supported and had the skills they needed to care for people. There were enough staff and they were suitably recruited and trained. They were kind and caring.

There were systems designed to safeguard people and to assess and minimise risks to people’s safety and wellbeing.

The service was well managed and there were systems to record and respond to changes in people’s needs, complaints and feedback from stakeholders.