When we inspected Vogue Dental Care on 29 August 2013, we spoke with five people who were seeing dentists that day, or their relatives. One person told us the surgery was, ''Brilliant. The service is very polite and the quality of treatment excellent.'' Another person said they had rung for an emergency appointment and they had fitted her in immediately, although she was not a regular patient. One parent told us, ''The dentist really explains to her what he might do. I am really impressed with them.''

People told us that the dentists explained their treatment options and provided clear information for them to make their own decisions. At the time of our inspection, the surgery had recently undergone considerable refurbishment, which was nearly complete. All areas of the building were clean and tidy and there were robust infection control processes and other policies in place to ensure people were treated safely. An ample amount of dental health information was available to people in the general waiting area, to supplement information the dentists provided during consultations. The surgery was fully accessible to people with limited mobility.

A robust complaints process was in place and followed, if necessary. We also saw that the provider looked at any comments or suggestions and acted upon these if it would improve people's experience of the service.