Vine Street Surgery in Vine Street, Grantham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th August 2016
Vine Street Surgery is managed by Vine Street Surgery.
Contact Details:
Address:
Vine Street Surgery Vine House Vine Street Grantham NG31 6RQ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Vine Street Surgery on 14 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an effective system in place for reporting and recording significant events
The practice had clearly defined and embedded systems, processes and practices in place to keep patients safe and safeguarded from abuse.
The practice was visibly clean and had comprehensive infection prevention and control procedures in place.
Staff assessed needs and delivered care in line with current evidence based guidance.
Applicable guidance from the National Institute for Health and Care Excellence (NICE) were summarised by staff and presented at practice meetings.
Staff worked with other health care professionals to understand and meet the range and complexity of patients’ needs.
Patients were supported and encouraged to live healthier lives.
Patients said they were treated with dignity and respect, they were listened to and they were involved in decisions about their care and treatment.
We saw staff treated patients with kindness and respect, and maintained patient and information confidentiality.
The practices’ care co-ordinator carried home visits to those unable to visit the practice to complete annual reviews and routine checks for those with a long-term condition.
Information about how to complain was available and easy to understand and evidence showed the practice responded quickly to issues raised. Learning from complaints was shared with staff.
The practice had a clear vision and objectives to aid the delivery of the vision. Staff were clear about the vision and their responsibilities in relation to it.
The provider was aware of and complied with the requirements of the duty of candour.
The practice sought feedback from staff and patients, which it acted on.
The area where the provider should make improvement is:
The number of telephone lines to improve patient access by phone.
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