We spoke with four people who used the service. They said they were involved and consulted about their care and treatment and the dentist always enquired if there were any changes to their medical history. People also said that before any treatment was provided, an assessment of need was undertaken. One person said, “The dentist discusses the treatment as well as alternative treatments. It’s a partnership between us.” Another person said, “Each time I visit, the dentist always ask me about my medical history and if there are any changes with my medication.”

We found that arrangements were in place to deal with foreseeable emergencies. However, the provision of items for use in an emergency was not all in place. For example, the practice did not have a defibrillator. The provider has agreed to purchase one. This would ensure that people would receive safe and effective treatment if an emergency arose.

We found that the environment was clean and effective systems were in place to reduce the risk and spread of infection. Equipment used in the service was appropriately maintained to ensure people were not at risk from the use of unsafe equipment.

We found the service had an effective recruitment and selection procedure in place to ensure staff were appropriately recruited. There were systems in place to deal with comments and complaints including providing people who used the service with information about the process.