We spoke with two people using the service who told us they were satisfied with the way the practice was run and the treatments provided. They told us that treatment options, the costs and any potential risks were explained to them before any treatment was carried out. People’s comments included “the dentist understands and explains everything, I’m pretty happy with the service” and “it’s all good, they are very skilled.” Another person said “it’s important they speak my language so that I can explain things and understand what needs to be done.”

People told us they were treated with dignity and respect by staff. They said staff observed their right to privacy and the practice was always clean and tidy.

The provider had infection control systems in place and procedures were followed and recorded.

The provider followed staff recruitment procedures to make sure that appropriate staff were appointed. However, references were not available for all staff working in the practice

There were effective systems in place for managing complaints.