Vicarage Road Surgery in Kings Heath, Birmingham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 9th January 2017
Vicarage Road Surgery is managed by Vicarage Road Surgery.
Contact Details:
Address:
Vicarage Road Surgery 302 Vicarage Road Kings Heath Birmingham B14 7NH United Kingdom
Telephone:
01214445959
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-01-09
Last Published
2017-01-09
Local Authority:
Birmingham
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Vicarage Road Surgery on 3 November 2016. Overall the practice is rated as Good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
Risks to patients were appropriately assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. All staff had received training and updates which provided them with the skills, current knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
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