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Care Services

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Urgent Care Centre Erith & District Hospital, Erith.

Urgent Care Centre Erith & District Hospital in Erith is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 12th January 2017

Urgent Care Centre Erith & District Hospital is managed by Hurley Clinic Partnership who are also responsible for 13 other locations

Contact Details:

    Address:
      Urgent Care Centre Erith & District Hospital
      Park Crescent
      Erith
      DA8 3EE
      United Kingdom
    Telephone:
      0
    +−
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Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-01-12
    Last Published 2017-01-12

Local Authority:

    Bexley

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

20th September 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Urgent Care Centre Erith & District Hospital on 20 September 2016. Overall the service is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • The service had an effective streaming system in place, although outcomes of the number of patients consulted within 15 minutes of arrival were lower than targets set by the commissioners of the service

  • Feedback from patients about access to the service and treatment received was consistent and highly positive.

  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.

  • The service understood the needs of the changing local population, increased demand on local health services and had planned services to meet those needs.

  • The service had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • The service should take steps to ensure that all patients receive an initial assessment within the target time.

  • The service should consider establishing protocols to determine which safety alerts should be distributed.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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