Upton Dental Practice, Upton, Wirral.Upton Dental Practice in Upton, Wirral is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 3rd March 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
26th January 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 26 January 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in Upton, Wirral. The practice has been refurbished to a high standard. The practice has four dentists, one dental hygienist, three qualified dental nurses, one trainee dental nurse, receptionists and a practice manager. The practice provides primary dental services to predominately NHS patients and some private patients. The practice is open:
Monday 9am – 1pm and 2pm -5.30pm
Tuesday 9am – 1pm and 2pm -5.30pm
Wednesday 9am – 1pm and 2pm -5.30pm
Thursday 9am – 1pm and 2pm -5.30pm
Friday 9am – 1pm and 2pm -5pm
The principal dentist is the registered manager. A registered manager is registered with the Care Quality Commission to manage the service. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 20 patients about the service. The 13 comment cards seen and seven patients spoken to reflect very positive comments about the staff and the services provided. Patients commented that the practice appeared very clean and tidy and they found the staff very caring, friendly and professional. They had trust and confidence in the dental treatments and said explanations from clinical staff were clear and understandable. Emergency appointments were available each day and appointments usually ran on time.
Our key findings were:
There were areas where the provider could make improvements and should consider:
29th October 2012 - During a routine inspection
![]() We spoke with three patients they told us they were given appropriate information about their treatment options. They also told us all consultations and treatments were undertaken in private. Patients were asked to complete a health declaration form. They then discussed this information privately with their dentist. We looked at four treatment plans that recorded detailed information about consultations including dental/medical history, examination, treatment options and costs. The service had a copy of the local area adult and child safeguarding policy and procedure in place which included contact details. They also had guidance information for the staff team to refer to. The treatment rooms were clean, free from clutter with surfaces that could be cleaned and disinfected in between patient appointments. There were supplies of protective equipment such as glasses and aprons for use by both patients and staff. Patients spoken with made the following comments: "Everywhere is spotless." "My dentist and the nurse always wear gloves, I am given protective glasses." Information provided by the practice manager showed staff received an induction to ensure they had the skills and knowledge to support the people who used the practice. We spoke with two members of staff who said they were given good training opportunities. Both said the registered provider supported them to maintain their continuous professional development training.
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