We spoke with three people who had attended an appointment on the day of the inspection. We asked them for their views about the care and treatment they received. People told us they were happy with the service and felt they were well informed about the health of their teeth and gums. Peoples comments included: “I feel at ease, it’s a family practice, I can only praise them.” “It’s fantastic, very good dentist.” “He’s (the dentist) is very good at explaining treatments. They always wear masks and gloves and I’m given goggles to wear as well.” “Pretty happy with the practice, I’ve been coming here for a good number of years and wouldn’t go anywhere else.”

We found by speaking and observing staff that there were effective systems in place to reduce the risk and spread of infection. We reviewed the infection prevention and decontamination policies and found them to be up to date and comprehensive with responsibilities clearly defined.

We found by speaking with staff and reviewing records that the dentist and dental nurses regularly accessed training. The dentist had an effective quality assurance system which included seeking the views of people who used it services.