University Southgate Practice in Birmingham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st December 2016
University Southgate Practice is managed by University Southgate Practice.
Contact Details:
Address:
University Southgate Practice 11 Bournbrook Road Birmingham B29 7BL United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at University Southgate Practice on 1 November 2016. The overall rating for this service is good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
Information about patient safety alerts was reviewed and communicated to staff by the practice manager.
Although clinical audits and patient searches were carried out and improvements made to enhance patient care, repeat audit cycles were not completed to demonstrate that changes made were effective.
Risks to patients were assessed and well managed through practice meetings and collaborative discussions with the multi-disciplinary team. Patients’ needs were assessed and care was planned and delivered following best practice guidance.
Patients told us they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
The practice had good facilities and was well equipped to treat patients and meet their needs. This included easy access for patients who used wheelchairs and baby changing facilities.
Information about services and how to complain was available and easy to understand. Patients told us that they knew how to complain if they needed to.
There was a clear leadership structure and staff told us they felt supported by management. The practice proactively sought feedback from patients, which it acted on. Staff appeared motivated to deliver high standards of care and there was evidence of team working throughout the practice.
The areas where the provider should make improvements are:
Take action to ensure the system put in place for monitoring of uncollected prescriptions is fully implemented.
Carry out clinical audits with re-audits to ensure improvements to patient outcomes are monitored and evaluated for their effectiveness.
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