On 17 January 2013, during our visit to University Dental Practice, we spoke with four people who were seeing the dentist that day. All told us that they had confidence in the surgery and were satisfied with the service they received. They told us the dentist explained their treatment options and provided clear information for them to make their own decisions on required interventions.

One person told us ‘'The surgery is very friendly and relaxing. I have no problems getting an appointment.’’ This person had only booked their appointment the day before our visit. Another said ''They are very clear and straightforward in their explanations. I feel comfortable with them’’

The surgery had sufficient processes in place to ensure that treatment was delivered safely, although the premises were small, consisting of a single treatment room with an associated reception area and a waiting room. All areas were clean and tidy and there were robust infection control processes in place to ensure people were treated safely. The waiting area contained a wealth of information both about the surgery and dental health matters.