The office visit of this inspection took place on 16 January 2019 and was announced.

UK Caring Service Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of this inspection the service supported four people and employed three staff. Three people received support with personal care

This was the first inspection of the service following their registration with us in September 2017.

A requirement of the provider’s registration is that they have a registered manager. There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe using the service and staff understood how to keep people safe from avoidable harm and abuse. There were enough staff to provide the care and support people required. People received care from staff they knew and who they considered to be kind and caring. Staff arrived around the time expected, and stayed long enough to provide the care and support people required. Staff knew people well as they visited the same people regularly.

Risks to people’s safety were identified and assessments provided guidance for staff about how to manage the risk. The provider completed recruitment checks on new staff to make sure they were safe to work with people. At the time of this inspection no one using the service required staff support to take medicines, however staff assisted people to apply prescribed creams as required.

Staff received an induction when they started working for the service and completed training to support people’s assessed needs. At the time of this inspection no one needed staff to support them with meals and drinks or manage their healthcare.

The registered manager and staff understood their responsibilities in relation to the Mental Capacity Act 2005. Staff asked for people’s consent before they provided care and respected decisions people made about their care and support.

Care plans provided guidance for staff about what they needed to do on each visit and how to support people in the way they preferred. Staff received support to carry out their roles. People knew how to complain, and information about making a complaint was available for people.

The registered manager regularly contacted people to find out their views of the service. There were processes for assessing and monitoring the quality of the service but these were not always recorded. The registered manager acknowledged they needed to review and develop their current quality assurance systems.