During our visit to UHP DentaCare – Kempston on 17 December 2012 we spoke with seven people who waiting to see one of the three dentists working that day. We also looked at a variety of comments made by people as part of the centres quality surveys. On the whole the comments were all very positive and where concerns had been identified these had been addressed immediately. One person said, “From the first I have received a courteous service.” Another person said “If I have a particular question I ask it and it is always answered.”

We spoke with people who told us they felt involved in their treatment. One person said, “He (the dentist) tells me what he is looking for, what he has found and what he can do about it.” The records that we looked at and the conversations we had with people confirmed that treatment options were discussed with the person using the service.

The service had sufficient processes in place to ensure that treatment was delivered effeciently and there were robust infection control processes in place to ensure people were treated safely.

The staff had sufficient training to undertake their roles and we saw that staff had been given particular responsibilities within the service, for example Infection control lead.

People told us that they would be confident to make a complaint if it was necessary and we saw that people were given the appropriate information to do so.