We spoke with three relatives who accompanied people for their scans. We were unable to speak with people as they were being scanned throughout the duration of our inspection; however we did observe their care. Relatives told us that staff were kind and supportive. One person told us, “The whole process has been really quick, we have no complaints.”

We saw that people had been provided with information about their scan and that any questions had been answered before they consented to the procedure. We saw that each person went through a safety checklist prior to being scanned which ensured their safety and welfare.

The service had a comment and feedback box for people to provide feedback on the service to help them improve. The people we spoke with said they felt listened to and were happy with the service provided. We examined the recruitment procedures for staff employed by the service and found that staff were appropriately skilled and qualified to undertake their roles.

The registered manager was not present on the day of our inspection; however the staff we spoke with were clear about procedures and were able to assist us. We spoke with the registered manager after the inspection had been carried out and obtained some additional information. The way in which information was provided during and after the inspection showed that there was good leadership and understanding of roles and functions within the service.

We spoke with two people who had received an MRI (Magnetic Resonance Image) on the day of our visit.

They were both very complimentary about the service they had received. They told us that staff had treated them with dignity and respect and that staff were very helpful and kind to them. They both said that they were very anxious beforehand, about the unknown, but staff had provided them with all the relevant information that helped them to understand what was going on throughout the procedure.

They said that they had received information about the procedure in a way that they understood which enabled them to give an informed consent. They also said that they knew that they could stop the procedure at any time if absolutely necessary but were fully aware of the risks in doing so.

They both said that they were put at ease and reassured by the radiographer who communicated with them throughout the procedure, through the two way intercom, asking if they were alright and advising them of the time left.