About the service: TUcare is a domiciliary care agency. It provides personal care to adults and older people living in their own homes. Not everyone using TUcare receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Fourteen people were using the service at the time of the inspection.

People’s experience of using this service: People said they felt safe. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people’s care and support needs. The service had procedures in place to reduce the risk of infections.

Assessments of people’s care and support needs were carried out before they started using the service. People were supported to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff had received training and support relevant to people’s needs.

People had been consulted about their care and support needs. People were treated in a caring and respectful manner. There were procedures in place to make sure people had access to end of life care and support if it was required. People knew how to make a complaint if they were unhappy with the service.

The provider took people’s views into account through satisfaction surveys and feedback was used to improve the service. Staff said they received good support from the registered manager and nominated individual. The provider worked with health and social care providers to plan and deliver an effective service.

Rating at last inspection: This was our first inspection of the service.

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.