During our visit we spoke to three patients, two dentists working within the practice, three members of practice staff and the practice manager. Patients we spoke to were involved in their care and treatment options, felt it was delivered in a safe way and that the practice was clean and hygienic. One patient said, "I have been able to see the dentist at short notice. On one occasion my dentures were too tight and the dentist dealt with it straight away.” Another patient said, "I have been very happy with the treatment I have received. The staff have been very good.”

We observed members of staff interacting with patients in a courteous, polite and efficient manner. We also observed a dentist providing oral hygiene guidance.

We saw that the practice had implemented an infection control policy. At the time of our inspection the practice did not have a separate decontamination room, however plans were in place for an extension to build one.

Staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients. We did receive feedback during our inspection that staff working within the practice had not had recent appraisals; however staff felt supported in their role and there were plans in place to update these.

We looked at audits completed by the provider to assess the quality of the service. Any patient comments which had been received were recorded by the practice.