Patients told us that treatment was explained to them by staff in the surgery in private, that they were given choices of treatment, were able to express their views and were involved in making decisions about their care and treatment.

One patient told us that "good information was provided and I was given costs and options."

We spoke with staff and saw records that showed care and treatment was planned and delivered in line with their individual treatment plan. Patients were recalled at intervals based on their individual needs. One patient said, "the dentist is very professional."

Staff were aware of patient safety and child protection policies and procedures and knew to report any allegations of abuse to the manager, the local authority and police as necessary.

The premises were clean and well maintained. The practice had recently been refurbished and one patient comment was "all the changes are very pleasant and the practice looks clean".

We saw that audits had been carried out by the provider to monitor infection control guidelines as detailed in Department of Health Technical Memorandum 01-05 (HTM 01- 05).

We saw that patients views were regularly obtained and changes were implemented if required. Regular quality assurance monitoring ensured that the quality of care was not compromised and patients were confident in the treatment and care provided.