During our inspection we spoke with five people who use the service, the practice manager, a dental manager and a dental nurse. People told us that the dental surgery was clean; they were treated in privacy and felt respected by staff. One patient told us that they had used the surgery for several years and had moved to another area but still preferred to use the practice due to the care they were given. People told us that they had been involved in decisions relating to their care and treatment planning and were given all the necessary information to reach a decision. Treatment costs were discussed with them beforehand.

We found that people received treatment in a clean environment because all the required infection control procedures were adhered to.

The provider had a robust recruitment policy and so people were cared for by staff who had the appropriate clearance.

The provider had a good system in place to record and follow up any complaints and people confirmed that they were aware of the complaints policy.