This was an unannounced inspection on 21 January 2019 carried out by one inspector. Trent View provides care and support for people with a learning disability. The service has accommodation for up to nine people. At the time of our inspection, eight people were living at the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This is the first inspection for this location under this provider.

Trent View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

People received safe care. Staff understood what constituted abuse or poor practice and systems and processes were in place to protect people from the risk of harm. There were sufficient numbers of suitable staff to ensure people’s needs were met in a safe manner. Staff followed policies and procedures to ensure the risk of infection was managed and medicines were managed safely. Effective systems were in place to ensure safety incidents were reported and managed to prevent further incidents from occurring.

People received effective care. Staff were supported and trained to ensure they had the skills to support people effectively. People were supported to stay healthy, active and well and they could access health and medical support when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People made decisions about their care and staff helped them to understand the information they needed to make informed decisions. Staff sought people’s consent before they provided care and people were helped to make decisions which were in their best interests. Where restrictions were identified, applications were sought to ensure these were lawful.

The service was caring. People were supported by staff who were kind and caring and who knew their needs, preferences and what was important to them. Staff understood how people communicated and they promoted different ways of communicating. Staff respected people’s privacy and dignity, encouraged people with making choices, and promoted independence. People were supported to maintain family relationships.

The service was responsive. People were involved in the planning of their care and care plans were changed in response to people’s changing needs. People received support from staff to enable them to be involved with activities and do the things they enjoyed. People were encouraged and supported to express their views about the care and support provided and staff were responsive to their comments and any concerns.

The service was well led. Effective systems were in place to monitor the quality of the service and to drive improvement. Staff felt supported and people knew who the registered manager was and how to contact them. Staff worked with other organisations and professionals to ensure high quality, person centred care was provided.