We carried out an announced comprehensive inspection on 14 April 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was not providing well-led care in accordance with the relevant regulations.

Our inspection was arranged two days in advance. This was to ensure we had time to see and speak with the staff, as well as people registered with the service.

People told us their treatment and any associated costs were explained to them before treatment began. Each person’s record we checked included a signed consent form. This meant that the dentist ensured people were fully informed prior to giving consent to the treatment.

We spoke with five people who received treatment on the day of our inspection. One person said: “I am very satisfied with my dentist here; I would not go anywhere else”. People told us the staff were always polite and treated them respectfully. Another person said: “I can’t speak highly enough of the staff – all of them are first class”.

We saw that all consultations were recorded in patient files. Information was asked about people's medical history and this was taken into account when treatment was provided.

We found the practice had appropriate systems in place to ensure equipment and instruments were thoroughly cleaned, decontaminated and sterilised between treatments.

Staff told us they felt supported by their manager and received the training and support they needed. This meant staff were competent to meet the needs of the people who used the service.

We found the provider had effective monitoring systems in place to ensure that people who used the service received safe quality care, treatment and support.