This inspection took place on the 8 August 2018 and was announced. This was the first inspection of Train2Care Academy since registering with the Care Quality Commission (CQC) in December 2016.

Train2Care Academy is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults who mainly come from Somali background. At the time of our inspection the regulated activity ‘Personal Care’ was provided to one person and one person was assisted with domestic tasks and meal preparation.

Not everyone using Train2Care Academy received the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

A manager has been registered with the CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager and care workers understood their roles and responsibilities to keep people safe from harm. Risks were assessed and plans put in place to keep people safe. Checks were carried out on staff to assess their suitability to support vulnerable people.

Care workers received regular supervision and the training needed to meet people's needs. The registered manager and care workers understood the principles of the Mental Capacity Act (MCA) 2005 and, worked to ensure people's rights were respected.

People were cared for by care workers who knew them well. Care workers treated people with dignity and respect. Care was taken to ensure care workers could communicate with people using their preferred language. The registered manager and staff had a good understanding of equality, diversity and human rights.

The service was responsive and people received individualised care and support. People were encouraged to make their views known and the service responded by making changes. The registered manager said they welcomed comments and complaints and saw them as an opportunity to improve the care provided.

The vision, values and culture of the service were clearly communicated to and understood by care workers. A quality assurance system was in place. This ensured the quality of service people received was monitored on a regular basis and where shortfalls were identified they were acted upon.