Patients were all positive about their experience of receiving orthodontic treatment from this practice. The patients we spoke with praised the friendliness of staff and professionalism of the dentist who they described as "Absolutely brilliant" and "Fantastic."

We found evidence that dentists gave their patients sufficient information about the treatment options available so that they could make an informed choice about their oral health.

Staff received regular training updates and were confident about their work. The practice had appropriate systems in place to manage emergencies and we saw evidence that equipment was routinely serviced and maintained.

Clinical staff maintained good standards of hygiene through the use of personal protective equipment and cleaning surgeries between patients. Reusable equipment was appropriately sterilised to prevent the risk of cross-contamination.

Staff were recruited in accordance with legislative requirements which meant that patients could be assured that the people treating them had been appropriately checked and vetted.

The practice had a good systems for gaining feedback from patients which meant that patients could be assured that they would be appropriately listened to and their opinions valued.