About the service:

Total Health Care Solutions Limited is a domiciliary care agency. It provides care for people living in their own houses and flats. People are supported in their own homes so that they can live as independently as possible. CQC regulates the ‘personal care’ help and tasks related to personal hygiene and eating . There was three people using this service at the time of our visit.

What life is like for people using this service:

The provider provided effective person centred care to people using the service. Staff listened to people and organised care in an effective way which met the needs of people.

Staff understood the importance of this for people using the service and provided the structured support people required. This enabled people to achieve positive outcomes and promoted a good quality of life.

There was good oversight by the management and all aspects of the service were monitored with a view to developing the service. The registered manager had a structure in place ensure that there was appropriate staffing to meet people’s needs and keep them safe.

Support planning was comprehensive and involved the people and any professionals supporting their health and care needs. The information was kept updated and reviewed regularly according to changing circumstances. Risk assessments were also relevant and current and had good information on how the risk could be reduced. This included one person who was put onto a gluten free diet, support planning and risk assessments were changed to reflect this and the risks associated with being given products containing gluten.

Why we inspected

This was a first full comprehensive inspection for Total Health Care Solutions Limited since it’s registration in October 2017. This inspection was scheduled in line with our timescales for inspecting newly registered services.

Follow up: We will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated ‘Good.’