Total Dentalcare Cathedral Square, Cathedral Square, Peterborough.Total Dentalcare Cathedral Square in Cathedral Square, Peterborough is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th February 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
26th January 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 26 January 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Total Dentalcare Cathedral Square provides private dental treatment to children and adults and had about 1800 active patients at the time of our inspection. In addition to general dentistry, the practice also provides a full range of cosmetic procedures such as porcelain crowns, bridges, orthodontics, tooth whitening and implants.
The practice employs four dentists, two hygienists and has visiting periodontist and orthodontist specialists. They are supported by four dental nurses, a receptionist and a practice manager. It opens Monday, Tuesday, Wednesday and Fridays from 8.30am to 5.30 pm; and from 8.30am to 6pm on a Thursday.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
The practice is based on the third floor and shares its premises with other businesses. It has four treatment rooms, a decontamination room for cleaning, sterilising and packing dental instruments, a radiation room and a large staff room.
We received feedback from 10 patients about the service who told us that appointments were easy to book, that treatment options were explained well to them well, and that staff treated them in a way that they liked.
Our key findings were:
There were areas where the provider could make improvements and should:
20th February 2013 - During a routine inspection
![]() People we spoke with told us that their dental care and treatment plans were discussed and agreed with them before their treatment commenced. They were given a copy of their treatment plan to consider before they agreed to commence any treatment. People went on to tell us they could change their mind about their treatment and this would be respected by the provider. People said they were satisfied with the standard and quality of the support, care and treatment they had received. One person told us that Total Dentalcare was, "Fantastic." Another went on to tell us that Total Dentalcare was, “Very good, you can’t fault it.” There were effective infection control and clinical waste management systems in place to protect people who used the service, the public and the environment respectively. One person we spoke with told us that the "Cleanliness is very good." People told us that they had confidence in the competency and skills of staff; this was because they felt staff had been recruited to a high standard. One person went on to tell us they felt staff were, “Enthusiastic and motivated.” Quality assurance systems were in place to ensure that people received safe dental care and treatment. People had opportunities to feedback to the practice any areas of good service and any areas that could be improved.
|
Latest Additions:
|