Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Torcross Medical Centre on 20 June 2017. Overall the practice is rated as good. 

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety.

• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Results from the National GP Patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients reported high levels of satisfaction with the service and said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had adequate facilities and was equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

The areas where the provider should make improvements are:

• To develop a more structured approach to clinical audit and include two cycle audits.
• Ensure that the immunisation status of clinical staff is updated regularly.
• Continue to support the PPG in recruiting members and developing the group.
• Continue to develop and progress succession planning.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice