We looked at information given to patients about treatment options, and whether patients had consented to treatment. We spoke with 10 patients. They all told us they were happy with the information provided and had given consent.

We asked patients whether they were satisfied with the treatment provided. All patients we spoke with had been pleased with their treatment. Typical comments included "the staff are very good, very pleasant", and "it's absolutely brilliant, they always explain what they are doing". People who were nervous of going to the dentist told us that staff at Torcross helped them feel relaxed and less nervous.

We looked at cleanliness and infection control. All patients spoken with told us the practice and equipment was always clean. We looked at infection control measures and were assured the practice was meeting good standards.

We checked a sample of staff records and spoke with staff. We were satisfied the service had recruited trained staff, and recruitment practice had met most of the requirements of the Health and Social Care Act 2008.

We saw that the service had good systems in place to monitor and assess the quality of service provided.