The practice was situated on a ground floor and had two surgeries. It provided a range of treatments, including general dentistry, dental hygienist, restorative dentistry and implants.

We talked with three staff and five patients during our visit. People spoke very positively about the experiences of care and treatment they had received. Some of their comments included “It is brilliant here. Wonderful. I could not have a better dentist”; and “It is perfect. The staff are friendly and happy people, and everything is always explained to me very clearly.”

The staff said that the principal dentist was always available to ask any questions. They confirmed that their mandatory training such as basic life support and safeguarding vulnerable adults and children was kept up to date. They were encouraged to carry out training courses.

We saw that the practice was clean in all areas, and there were reliable procedures in place for the management of infection control.

The practice had systems in place to enable people to share their views. This included a suggestions box, and ongoing survey forms. People’s concerns or complaints were listened to and addressed appropriately.