We found the premises to be clean and hygienic with systems in place to monitor the standards of infection control and general service delivery. We observed that the reception area and the waiting room were clean and bright and displayed posters promoting healthy oral hygiene and health promotion information.

We spoke with three patients who attended the surgery for appointments. All patients spoke positively about the surgery and the staff. People told us they were treated with respect and dignity. The three patients spoken with confirmed that their medical histories were taken and that they signed their treatment plan. Patients told us that all available options were discussed with them, including a written treatment plan and the cost.

Patients we spoke with said they knew what they would do in the event of having to make a complaint. We were told that they were very satisfied with the care, treatment and advice provided at the practice and did not have any concerns about the service they received.

Examples of comments included: "The dentist is great, I always feel well informed about what is available to me," and "the staff are always helpful and have given me useful advice".