People we spoke with who used the service told us they were fully involved in the treatment they received and knew why it was needed. People told us, "The dentist explains what she is going to do" and "I always sign for any work that needs to be carried out".

People we spoke with told us that the staff were always polite and treated them respectfully. Staff we spoke with were able to explain the actions they would take to reassure people who were nervous and how they ensured that children visiting the dentist felt at ease.

We saw that the service had facilities in place to undertake the decontamination and sterilisation of instruments. Staff we spoke with explained the processes that they need to follow to ensure that equipment is sterilised correctly. People we spoke with told us that the dental practice was always kept clean.

Staff we spoke with told us that they felt supported by their manager with training and development through their induction and ongoing appraisals.

The provider had effective systems in place to undertake audits to ensure that people who used the service received the correct standard of care.