We spoke with people who used the service and reviewed testimonials. The people we spoke with were very happy with the service provided. They told us that they were ‘very pleased’ and that the service was ‘exceptionally good’. One testimonial said ‘the whole team at Time Dental are friendly, polite, cheerful and thoroughly professional’.

We found that people were treated with respect and were involved throughout in planning their treatment. A range of methods were used to ensure that people understood the treatment options available. People told us that they felt well supported both during the treatment and with post-treatment care.

We saw that people people’s medical histories had been assessed as part of their initial assessment process and that there were clear treatment plans.

The provider did not have adequate information available to staff in relation to safeguarding vulnerable adults. We found that staff had not undergone safeguarding adults or child protection training. The provider had started to address this prior to the inspection.

We found that staff received an induction and an annual appraisal. Clinicians were supported to undertake their continuing professional development (CPD). We spoke with people who told us that they felt that the staff were ‘well qualified’.

The practice sought people's views via their patient survey. They also held staff meetings and had processes in place to enable them to monitor the work of the practice.