Thorpe Road Surgery in Peterborough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th April 2016
Thorpe Road Surgery is managed by Thorpe Road Surgery who are also responsible for 1 other location
Contact Details:
Address:
Thorpe Road Surgery 64 Thorpe Road Peterborough PE3 6AP United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Thorpe Road Surgery on 2 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
We saw several areas of outstanding practice including:
The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group (PPG). For example, the PPG had developed a comprehensive reference guide in a variety of different languages which was readily available to patients in the waiting area. This included a range of health education materials to support patients who were being referred to secondary care. It also had a ‘jargon buster’, which was especially useful for patients who did not speak English as a first language.