Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Wragby Surgery on 8 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

• The practice was a high achiever in terms of patient satisfaction across a wide range of indicators.

We saw areas of outstanding practice including:

• Effective use of additional funding to care for  those patients over 75 which had resulted in a significant decrease in the number of accident and emergency and un-planned admissions to secondary care for patients in this age group.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should ;

• Ensure that multi-disciplinary meetings are properly recorded.

• Implement a written policy to instruct staff on how to ensure the security of prescription pads.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about The Wragby Surgery on 15 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.