Everyone we spoke with talked positively about the staff and felt they fully supported their care needs. People told us the staff spoke with them in a respectful manner. One person said, "Staff are very good."

The people we spoke with told us their care was personalised to their needs. Staff recorded assessments and daily events on a computer based record. Not everyone who used the service had been involved in creating their care plans, but most knew records were kept on them. One person said, "All my needs are being met."

People told us they felt safe.If they were concerned about anything they would discuss it with a staff member. One person said, "I feel safer living here than at home." Staff knew what to do if they suspected someone was being abused.

The people who used the service told us they liked the staff and felt confident they knew their job. One person told us, "When I go to staff they can always come up with a solution to my problems." Staff received supervision and training.

People told us they had been involved in a survey and spoke to the management staff on a regular basis. One person told us, "I can go to the manager at any time. They have an open door all the time." A relative told us they had been in discussion with the manager about the care their family member received.The manager completed regular audits to ensure the quality of the care being delivered was being maintained.

We inspected The Wolds Care Centre on the 19 & 21 January 2016. This was an unannounced inspection. The service provides care and support for up to 66 people. When we undertook our inspection there were 64 people living at the home.

People living at the home were mainly older people. Some people required more assistance either because of physical illnesses or because they were experiencing memory loss. The home also provided end of life care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

CQC is required by law to monitor the operation of the Mental Capacity Act 2005 Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way, usually to protect themselves. At the time of our inspection there was no one subject to such an authorisation.

There were sufficient staff to meet the needs of people using the service and the deployment of staff at busy times was being reviewed by the provider. The provider had taken into consideration the complex needs of each person to ensure their needs could be met through a 24 hour period.

People’s health care needs were assessed, and care planned and delivered in a consistent way through the use of a care plan. People were involved in the planning of their care and had agreed to the care provided. The information and guidance provided to staff in the care plans was clear. Risks associated with people’s care needs were assessed and plans put in place to minimise risk in order to keep people safe.

People were treated with kindness, compassion and respect. The staff in the home took time to speak with the people they were supporting. We saw many positive interactions and people enjoyed talking to the staff in the home. The staff on duty knew the people they were supporting and the choices they had made about their care and their lives. People were supported to maintain their independence and control over their lives.

People had a choice of meals, snacks and drinks. And meals could be taken dining rooms, sitting rooms or people’s own bedrooms. Staff encouraged people to eat their meals and gave assistance to those that required it.

The provider used safe systems when new staff were recruited. All new staff completed training before working in the home. The staff were aware of their responsibilities to protect people from harm or abuse. They knew the action to take if they were concerned about the welfare of an individual.

People had been consulted about the development of the home and quality checks had been completed to ensure services met people’s requirements.

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