We did not speak with people using the practice on this occasion. People’s views were sought at the previous inspection and were included within the inspection report of January 2013.

The provider had made improvements and implemented an effective quality assurance system to assess, monitor and manage the quality of service provided. Review and audits systems were now in place to ensure the health and safety of everyone using the practice was promoted and protected.

Feedback from people using the service, comments and complaints were listened to and acted on to ensure the practice continued to provide a quality service.

We spoke with seven people who used the service. All were positive and complimentary about their dental care and treatment. People told us they were happy with the service and felt they were well informed about the health of their teeth and gums. People were complimentary about the staff and said they were polite, friendly and welcoming. One person said: “I’ve been coming here now for many years and so do my children, its ok here.”

People told us they were happy with the hygiene and cleanliness of the waiting area and the treatment rooms. One person said: “We’ve got no concerns about the hygiene and cleanliness here from our experience.” There were effective systems in place to reduce the risk and spread of infection.

We found by speaking with staff and reviewing records that the dentists and dental nurses accessed training to maintain their continuous professional skills and knowledge.

The provider did not have effective systems in place to assess and monitor the quality of service provision. Improvements were needed with regards to timely review of feedback from people who used the service and better use of the audit systems to assess the quality of service provision.