The White House Dental Practice, Heswall, Wirral.The White House Dental Practice in Heswall, Wirral is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th December 2015 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
17th November 2015 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 17 November 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The practice is situated in Heswall, an affluent area of Wirral. The practice has been refurbished to a high standard. The practice has one principal dentist, an associate dentist, three dental hygienists, a practice manager, six qualified dental nurses and a receptionist. The practice provides primary dental services to private patients only. The practice is open Monday – Thursday 8.30am – 5pm, and Friday 8.30am -1pm
The principal dentist is the registered provider. A registered provider is registered with the Care Quality Commission to manage the service. Registered providers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 49 patients about the service. The comment cards seen and patients spoken to reflected positive comments about the staff and the services provided. Patients commented that the practice appeared very clean and they found the staff very caring and friendly. They had trust and confidence in the dental treatments and said explanations from clinicians were clear and understandable. Emergency appointments were available on the same day and appointments usually ran on time.
Our key findings were:
There were areas where the provider could make improvements and should consider:
20th November 2012 - During a routine inspection
![]() The White House Dental Practice had an accessible guide to services for new and existing patients; this provided comprehensive information about services offered at the practice, details of the payment plan and emergency cover. We found that the patients receiving treatment were informed as to the options and course of treatment needed, including the cost of the treatment. Consent to treatment had been obtained in all cases before treatment commenced. All staff working in the practice had attended regular training including cardio-pulmonary resuscitation (CPR) and safeguarding training, all had relevant criminal record bureau disclosure checks (CRB’s). During our visit we found that the practice had thorough hygiene practices and quality auditing. There was an effective complaints procedure available to patients using The White House Dental Practice.
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