About the service:

The Watch Factory is an Extra Care Service. This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. At the time of this inspection 26 people were using the service.

People’s experience of using this service:

People were protected from abuse and the risk of harm. Staff had completed safeguarding and health and safety training and understood their responsibilities for keeping people safe. Risks people faced were identified and planned for and staff supported people appropriately to take positive risks. Medication was safely managed. People received their prescribed medicines at the right times. Safe recruitment procedures were followed and people received care and support from the right amount of suitably skilled and experienced staff.

People’s needs were assessed with their full involvement. People told us they received the right care and support which they had agreed to. Staff received the training and support they needed for their role. People’s right to make their own decisions was understood and respected.

People received care and support in a respectful way and their privacy, dignity and independence was promoted. Positive relationships had been formed between people who used the service and staff. People told us staff were kind, caring and compassionate.

People's needs were met and regularly reviewed. People told us staff knew them well and provided them with personalised care and support. People were given information about how to complain and they told us they would complain if they needed to. People received dignified end of life care.

Managers promoted a person-centred service and promoted an open and positive culture. There was good partnership with others to improve and promote the service. The quality, safety and effectiveness of the service was monitored through regular checks which took into account people’s views and opinions.

Rating at last inspection:

This was the first inspection of the service since being registered with the Care Quality Commission (CQC) in March 2018.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.